Community Guidelines

1. Who Helpely is for

Helpely is currently intended for adults aged 18 and over. By using the platform, you confirm that you meet this requirement.

2. Be genuine

Share real experiences, ask for real help, and offer help honestly. Helpely works best when people use it in good faith.

3. Be respectful

Treat other users with kindness and respect. Disagreements can happen, but harassment, intimidation, hate, or abuse are not acceptable on Helpely.

4. Keep people safe

Do not share sensitive personal, financial, or security information on the platform.

Be thoughtful and cautious when interacting with others, especially if support may extend into the real world.

5. No scams or exploitation

Do not use Helpely to mislead, pressure, or exploit other people. This includes false requests, deceptive offers, fraud, or any attempt to take advantage of someone's goodwill.

6. No illegal activity

Helpely must not be used for anything unlawful. Illegal services, illegal requests, or offers that put others at risk are not allowed.

7. Use messaging responsibly

Keep messages relevant, respectful, and connected to the purpose of the platform.

Do not spam, harass, pressure, or repeatedly contact people who do not want further interaction.

8. Respect boundaries

Other users may choose not to reply, may close posts, or may stop a conversation. Please respect those decisions.

9. Reporting concerns

If something does not feel right, please report it. We review reports and may remove content or restrict accounts where needed to help keep Helpely safe and trustworthy.

10. Organisations on Helpely

Organisations are welcome on Helpely as part of the community. They can share good deeds, offer help, and take part in positive local activity.

Organisation posts should focus on community support and real-world impact, not commercial promotion.

Helpely is not a platform for job advertisements, recruitment, or paid services. Posts that are primarily about hiring, staffing, or commercial transactions are not allowed.

If you would like to represent an organisation on Helpely, please use the Contact form and select Organisation request so we can help set things up appropriately.

11. Sponsors and community support

Some areas of Helpely may be supported by local sponsors.

Sponsors help make the platform possible, but they do not control or influence the content people share.

All posts and interactions on Helpely must follow the same community guidelines, regardless of who is posting.

If you are interested in becoming a sponsor, please contact us via the Contact page and select Sponsorship enquiry.

12. Remember what Helpely is for

Helpely is here to support practical help, positive action, and genuine community connection. Every post, message, and response should contribute to that spirit.

13. Contact

If you have any questions about these guidelines, please contact us via our Contact page.