Privacy Policy
Helpely is designed to help people connect and support each other in their local communities. We take your privacy seriously and aim to collect only what we need to run the platform safely and effectively.
1. What information we collect
We may collect basic account information such as your name and email, content you create (such as posts and messages), and postcode-level location data to help show relevant local activity.
We may also collect technical information such as device type, browser, and IP address to help operate and improve the platform.
Helpely is currently intended for users aged 18 and over, and we do not knowingly collect data from individuals under this age.
2. How we use your information
We use your information to operate Helpely, connect users within relevant local areas, enable messaging, and improve the overall experience.
We also use data to help keep the platform safe, including moderation, fraud prevention, and investigating reported content.
3. Messaging and privacy
Messages on Helpely are private between participants. We do not make messages publicly visible.
We may review messages if they are reported or where necessary to investigate abuse, unsafe behaviour, or illegal activity.
4. Sharing your information
We do not sell your personal data.
We may share data with trusted service providers (such as hosting and infrastructure providers), where required by law, or where necessary to protect users and prevent harm.
5. Data retention
We retain data only as long as necessary to operate the platform, comply with legal obligations, and resolve disputes.
6. Your rights
You can request access to your data or ask for your account to be deleted at any time.
7. Safety and moderation
We may use your data to detect harmful or unsafe behaviour, investigate reports, and take action such as removing content or restricting accounts where necessary.
8. Contact
If you have any questions about this policy, please contact us via our Contact page.